Performs a variety of distribution, and sales and customer support duties for postal products and services.

This position is to be used for temporary support employees for the purpose of holiday work during the exception period only.

1. Performs any variety of sales and customer services at a retail window or lobby, which may include selling postal products and services, accepting and delivering packages and mail.

2. Provides sales and customer service support by greeting customers, offering assistance with product selection and use of self-service kiosk.

3. Maintains appearance of store by arranging and replenishing displays and merchandise racks; ensures display and selling areas, work stations, and storage areas are presentable to customers.

4. Conducts product inventories by counting items on hand; attaches and removes security devices; accounts for items on display; and verifies and records sales floor inventory and shrinkage. Brings inventory discrepancies and shrinkage reports to the attention of the appropriate supervisory presence.

5. Distributes and scans incoming and outgoing mail at a post office, branch or station.

6. Performs any variety of mail processing tasks such as, preparing work area, loading mail onto automated equipment, removing mail from bins and placing trays or containers, monitoring mail flow and culling out non-processable items.

7. May perform additional duties as assigned including but not limited to maintaining records of mail; facing and canceling mail; making emergency carrier relays; labeling and tying out mail for dispatch and other related duties for distribution.

Supervisor Customer Services, or other supervisor/designee.

See Handbook EL-312, Chapter 2 Selection Policies for Non-career Recruitment.

HOLIDAY CLERK ASSISTANT EAS-06

OCCUPATION CODE: 2320-7006

Performs a variety of distribution, and sales and customer support duties for postal products and services.

See the Standard Position Description for the Occupation Code given above.

This section is composed of Knowledge, Skills, Abilities (KSAs) that are required to satisfactorily perform the tasks of the position. Individuals must demonstrate that they possess a sufficient level of each KSA, to include at least minimum competency for senior-qualified positions to enable them to perform these tasks satisfactorily. Successful completion of the applicable testing procedure(s) is sufficient to demonstrate at least minimum competency to perform these tasks satisfactorily. In certain circumstances, applicants demonstrate these levels by describing examples of experience, education, or training, any of which may be non-postal. Failure to demonstrate any KSA is disqualifying.

1. Ability to work and deal with people sufficient to work cooperatively and interact positively with customers, co-workers, as well as responding appropriately to changing conditions or unique customer or coworker situations.

2. Ability to communicate orally refers to expressing spoken ideas or facts clearly and logically when answering questions, giving instructions, and providing information.

3. Ability to perform basic mathematical computations refers to performing basic calculations such as addition, subtraction, multiplication, and division with whole numbers, fractions and decimals.

4. Ability to work independently refers to following either spoken or written instructions or directions, multitasking and organizing time effectively to perform work assignments, either with or without direct supervision.

5. Ability to reference, comprehend and use information refers to gathering information from both oral and written sources, retaining it for future use, providing it in response to request (e.g., on forms), and using it to identify the appropriate course of action to resolve a situation based upon postal laws, regulations, and current procedures.

6. Demonstrating conscientiousness and initiative refers to taking care in performing work assignments and working toward task completion.

7. Ability to safely perform the duties common to the position.

Applicants must successfully complete the Virtual Entry Assessment CS (477).

Applicants must be physically able to perform the essential duties of this position with or without reasonable accommodation.

Holiday Clerks must work an assigned tour and days of work. They must follow Postal Service policies and procedures for personal conduct at work, including adhering to rules and regulations.

Holiday Clerks are required to provide service to the public. They must maintain a neat and professional appearance in such interactions, including wearing a uniform and name tag when required.